If you are unsatisfied with any portion of your purchase, you may return your items within the time frame below. Delivery is defined as the date the shipment was marked delivered by the carrier's tracking number. Returns are refunded in the original payment form, minus any shipping and handling that may have been charged.
If a discount was applied at purchase, that discount will be proportionally applied to the credit.
If a payment was made using a gift card along with another form of payment, the refund will be first applied back onto the gift card. Any remaining credit will be applied to the secondary form of payment.
Gift cards and international purchases are not eligible for returns. If you were the recipient of a product as a gift, returns shall be honored if requested within 30 days of the original purchase and refunds shall be issued in the form of a store credit only.
Non-refundable items
Due to the current situation with COVID-19 we will not be accepting any returns on our face masks due to unhygienic reasons.
If our Protect-a-bed items are damaged or have a problem, please adhere to the warranty of the product and contact the appropriate party. If the items are unused we will honor a return.
All other products
We make exceptional products and fully stand behind their quality. You can return your item within 30 days of delivery and receive a full refund in the original payment form. If payment was made using a gift card along with another form of payment, the refund will be first applied back onto the gift card. Any remaining credit will be applied to the secondary form of payment.
Once your return is delivered to our warehouse, please allow 5-10 business days for it to be processed and refunded. At this time, we are offering Canada Post return labels exclusively for all returns. Bonsai does not accept returns on gift cards or international purchases. We apologize for any inconvenience this may cause.
Bonsai does not accept returns after 30 days.
We reserve the right to limit quantities of products purchased by you and to revise, suspend, or terminate a sale, event, or promotion at any time, and without notice (including after an order has been submitted and/or acknowledged). We make no guarantee that all products described on the Site will be available at all times. Please refer to our Terms of Service for additional information.
If you have any further questions regarding returns, our team will be more than glad to assist you. Please contact us at shipping@tobonsai.com or call us Monday-Friday between 9am -5pm EST at 1-866-9BONSAI.
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